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Product Support

Customer Support

Welcome! This section is dedicated to providing you with information on technical assistance, replacement of new defective products, and consumer alerts.

Customer Service Representatives

Answers to frequently asked questions can be found on this page. If you cannot find an answer to your question here, contact our European Customer Service Representatives by email at support@tecmokoei.co.uk THIS IS FOR TECHNICAL SUPPORT ONLY. Customer Service Representatives do NOT provide Game Hints or Tips and do NOT accept game ideas.

Damaged, Scratched Discs or Discs that "Freeze"

If you purchased your game new from your retailer and discovered a damaged or scratched disc when you first opened the case or encounter a disc that ""freezes"", please return the game back to the retailer for an exchange based on their store policy. If you have a damaged disc, but the above does not apply to you, please refer to TECMO KOEI EUROPE's limited warranty policy information found in the back of your game manual.

Future TECMO KOEI Products

The latest information on future TECMO KOEI EUROPE games can be found in the NEWS section. If the game you are looking for does not appear, we have no information at this time. Keep checking back from time to time for updates.

 

IMPORTANT NOTICE – Windows XP support to end

The following notice is regarding the operating system requirements for our PC (Windows) products.

On April 8, 2014, Microsoft will end support for Windows XP. As a result, TECMO KOEI GAMES CO., LTD. will also discontinue support for Windows XP on April 8, 2014.

For customers who continue to use Windows XP, although games will still work after the support period ends, future version upgrades, patches and automatic updates (updates that are activated while online) cannot be applied and as a result the games may no longer run properly.

In advance of the end of Windows XP support, we recommend that any affected customers consider upgrading their PC and/or OS (operating system).

Further information from Microsoft regarding security risks related to the end of Windows XP support can be found on the following website:

http://windows.microsoft.com/en-gb/windows/end-support-help

We will post additional announcements as necessary. We thank you for your continued support of TECMO KOEI titles.

Game Ideas

TECMO KOEI does NOT accept any outside game ideas at this time.

TECMO KOEI EUROPE LTD.
Unit 209a, The Spirella Building
Bridge Road
Letchworth Garden City
Herts, SG6 4ET